Customer Service Notices

Online Ordering

Online Ordering is simple. Choose the items you wish from your State Order Form. In the Store, select which downloadable example(s) you are purchasing - a single exercises, multiple exercises, or a complete set. Pricing will vary for these options.

Payment Options                                                                                                                     

You may use your credit card securely via PayPal for Visa, MasterCard, Discover Card and American Express. 

We also accept checks and purchase orders. Just send a copy of your order form with selections circled and payment to: Festival Music Press, 127 Virginia Fern Circle, Madison, AL 35757-7568.  For faster service: email info@festivalmusicpress.com or call 256 885-6909.  Purchase orders require a copy of the signed PO by e-mail before we can authorize your order.  PDF files will be authorized for download once we receive confirmation of

credit card payment or a copy of the PO.

 

Shipping & Delivery

PDF purchases are available for download once payment has been authorized. Single PDF files can be downloaded from the website (festivalmusicpress.com) or will be sent via email for customers purchasing with check or purchase order.  You have 3 downloads available for each item. Keep at least one in reserve in case you need to replace an item.

Returns & Replacements

PDF sales are final. If you are unsure about a purchase, call first for more details prior to purchase. If we err in sending the wrong material, you can keep it or delete it with our apologies, while we send the correct item(s). Replacement volumes or complete sets of previously purchased materials are available at half the cost of the

original item. Individual pages can be replaced for $1/page.

We recommend making a backup copy of PDF files on a flash drive or CD or external hard drive to avoid having

to replace the originals. Call us (256 885-6909) to place an order for replacements, since the store cannot provide that discount.

 

Privacy & Security

Festival Music Press is committed to protecting your privacy. We may use the information we collect to periodically notify you about new products we think you will find valuable. If you would rather not receive this information, you may send an e-mail any time to info@festivalmusicpress.com with your wishes.  Festival Music Press does not sell, trade or rent your personal information to others. Neither do we store any credit card information on our site.

 

You can shop at Festival Music Press with confidence. We have partnered with PayPal, a secure payment processor to accept credit cards safely and securely for our customers. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.  Industry leading encryption hardware and software methods and security protocols to protect

customer information.  Compliance with the Payment Card Industry Data Security Standard (PCI DSS)

CONTACT US

For general inquires or feedback, please get in touch with us at:

FESTIVAL MUSIC PRESS

127 Virginia Fern Circle

Madison, AL 35757-7568

USA

info@festivalmusicpress.com

256 885-6909